Frequently Asked Questions

NOTE: For questions and answers regarding Covid-19, please see our Coronavirus Information Center.

General Questions

A Pre-Existing Condition is a medical condition for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during a specific period prior to your Effective Date of Coverage.

Exception: Medical conditions that are treated or controlled solely with prescription medication and remain treated or controlled without an adjustment or a change in medication during a specific period prior to your insurance effective date are not considered to be Pre-Existing Conditions. (See your Travel Insurance Certificate for complete details, including the definition of Pre-Existing Condition)

Simply send us any corrections in writing by email, fax or mail and we will confirm the changes. Please include a daytime phone number and reference your email receipt number. email us at or mail to Travel Insurance Services, 3805 West Chester Pike, Suite 200, Newtown Square, PA 19073

Specific Plan Questions

Please visit your plan's FAQ:

Travel insurance for medical emergencies outside of your home country

Trip cancellation insurance for driving tips

Health insurance for students outside their home country

Trip cancellation insurance

Travel health insurance for visitors to the U.S.

Travel health insurance for living abroad