Claims

As a broker, USI does not analyze or process claims directly, but we are here to advocate on your behalf in case of any issues or questions encountered during the process. It is our goal to help make the process as smooth as possible.

To file a claim on your travel insurance plan, please select your plan below. For more information or assistance, please contact us.

To file a claim for a plan purchased on or after November 15, 2019, please contact the Claims Department at 1-877-539-6442 (toll-free), 1-727-450-8795 (direct dial), or by email at travelteam@cbpinsure.com as soon as reasonably possible.

Claims forms for plans purchased ON or AFTER November 15, 2019:

To file a claim for a plan purchased PRIOR to November 15, 2019, please contact the Claims Department at Travel Insured International by phone at 1-844-228-3678 or 1-860-528-7663 (for Collect calls outside of the U.S.), or by email at claims@travelinsured.com as soon as reasonably possible.

For all claims, be prepared to provide:
  • the benefit provision(s) that are the basis of the claim (i.e. Medical Expense),
  • the name of the company that arranged the Trip (i.e., tour operator, cruise line, or charter operator),
  • the Trip dates and
  • the insured trip cost amount.
A claim form will be completed for you to review and sign along with a list of items you must attach to substantiate the loss. Since each situation is unique, we cannot guarantee any benefit until the entire claim has been reviewed by the claims office.

Other Plans
If you are enrolled in another plan not listed here, please refer to your Confirmation of Insurance or your Summary of Coverages.

Video: How to File a Claim



Information Required for Medical Claims Processing
In general, the following information will be required when filing a medical claim. Gather your information and have everything ready to ensure the process is as smooth and fast as possible.
  • Who is involved (patient information)
  • What was performed (procedure codes)
  • Where it was performed (provider/facility information)
  • When it was performed (date of service)
  • Why it was performed (diagnosis--or dx--codes)