To file a claim, please contact the Claims Department at 1-844-228-3678 or 1-860-528-7663 (for Collect calls outside of the U.S.) as soon as reasonably possible.
Be prepared to provide:
- the benefit provision(s) that are the basis of the claim (i.e. Medical Expense),
- the name of the company that arranged the Trip (i.e., tour operator, cruise line, or charter operator),
- the Trip dates and
- the insured trip cost amount.
A claim form will be completed for you to review and sign along with a list of items you must attach to substantiate the loss. Since each situation is unique, we cannot guarantee any benefit until the entire claim has been reviewed by the claims office.